Careers Customer Success Representative
New Hampshire Published: 08/04/21

Customer Success Representative

Description

About Us:

RX Green Technologies is a leader in professional cultivation solutions for cannabis growers. Cultivation operations in North America rely on our fertilizers, substrates, biostimulants and IPM solutions to drive increased profitability, productivity, and safety. These results are powered by the three unique pillars of our business:

  1. Direct sales and services – we design, manufacture, sell and support our products on a direct-to-customer basis
  2. Market leading quality control – we set the industry standard in North America for quality and compliance
  3. Robust product testing platform – we test the efficacy of all of our potential products to statistically significant standards (on cannabis) in the only licensed R&D lab in the cannabis cultivation Inputs industry

We live to win. In an industry characterized by rapid growth and regulatory volatility, those who do not move forward every day are left behind. That said, we don’t and won’t pursue winning at all costs. Team members always anchor to our values in the pursuit of industry leadership:

  1. Fans not customers – customers are transactional, but fans are for life. We always go the extra mile to support our fans
  2. No excuses – whether you can or you can’t, you’re right*
  3. Innovators – we push the industry forward so it doesn’t leave us behind*
  4. Professional – elevate your environment through your actions*
  5. Grit – when the going gets tough, the tough get going*

As a member of the organization, you will be expected to learn, live, and be evaluated on the values that define us.

The Role:

We are looking for a Customer Success Representative to join our team. Our sales team is the epicenter of activity at the company. Customer success reps act as liaisons between our company and our current and potential customers. The primary responsibilities are building and maintaining professional relationships with our customers in order to achieve long-term success and focused attention on our customers’ engagements. The role is to measure, enhance, and refine our customer experience throughout their life cycle.

  1. Onboarding all customers
  2. Support inbound calls from customers with technical product matters; identify customer’s needs or issues
  3. Receive inbound calls from customers and make outbound calls to customers; identify customers needs or issues
  4. Log outbound calls to customers who are in their trialing period
  5. Build positive relationships with customers to enhance the image and the perception of the company
  6. Upsell products and services to customers where appropriate and oversee processing and implementation of orders and other forms

The Compensation:

Full-time employment. $42,000 per year, quarterly bonus potential, and a full benefits package which includes health insurance, dental insurance, 401K, LTD, STD, and life insurance.

    Job Interest form

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